Written on 27/06/2025 and updated on 17/09/2025 following the second accessibility audit.
Palais des Thés is committed to making its websites accessible in accordance with French Decree no. 2023-931 of 9 October 2023 relating to accessibility of products and services to people with disabilities.
To this end, Palais des Thés is implementing the following measures as part of its strategy:
Working constructively with an external agency specialising in accessibility: Tanaguru
Awareness-raising for internal teams, carried out by Tanaguru
The website https://www.palaisdesthes.com/en/ does not currently comply with the requirements of the General Accessibility Improvement Framework (RGAA 4.1). This non-compliance is linked to a number of technical criteria that have not yet been met (details below).
Test results
The compliance audit conducted by the company Tanaguru on 27 July 2025 reported a compliance rate of 32% with the criteria of the RGAA 4.1 and a rate of 33% with the criteria of RAWeb, based on a sample of 20 pages.
Inaccessible content
Certain criteria remain non-compliant to date and will be progressively corrected.
Here is a list of the main non-compliant criteria that were identified in the audit:
Criterion 3.3: On each web page, was there sufficient colour contrast in the interface components or graphical objects that display information (excluding special cases)?
Criterion 4.1: If needed, does all time-based pre-recorded media have a text transcription or an audio description (excluding special cases)?
Criterion 4.5: If needed, does all time-based pre-recorded media have a synchronised audio description (excluding special cases)?
Criterion 4.7: Can all time-based media be clearly identified (excluding special cases)?
Criterion 4.8: Does all non time-based media have an alternative (excluding special cases)?
Criterion 4.9: In the case of all non time-based media that has an alternative, is that alternative relevant?
Criterion 4.12: Can the viewing of all non time-based media be controlled by the keyboard and any type of pointing device?
Criterion 5.3: For each layout table, is the linearized content understandable ?
Criterion 5.8: Layout tables must not use elements specific to data tables. Is this rule respected?
Criterion 6.1: Is each link explicit (except in special cases)?
Criterion 6.2: On each web page, does each link have a label ?
Criterion 7.1: If necessary, is each script compatible with assistive technologies?
Criterion 7.3: Can each script be controlled by the keyboard or any other pointing device (except in special cases)?
Criterion 7.4: For each script that initiates a context switch, is the user warned or does the user have control over it?
Criterion 7.5: On each web page, are status messages correctly rendered by assistive technologies?
Criterion 8.6: For each web page that has a page title, is this title relevant ?
Criterion 8.7: Is each change of language on every web page indicated in the source code (except in special cases)?
Criterion 8.9: On each web page, tags should not be used solely for presentation purposes. Is this rule respected?
Criterion 9.1: Is the information on each web page structured by the appropriate use of headings?
Criterion 9.2: On each web page, is the structure of the document consistent (excluding special cases)?
Criterion 9.3: Is every list on each web page correctly structured?
Criterion 9.4: On each web page, is each quotation correctly indicated?
Criterion 10.1: On the website, are style sheets used to manage the way in which the information is presented?
Criterion 10.2: On each web page, is the visible information-bearing content still present when the style sheets are disabled ?
Criterion 10.4: On each web page, is the text still legible when the font size is increased by at least 200% (excluding special cases)?
Criterion 10.6: On each web page, is each link (whose status as a link would not otherwise be clear) visibly distinguished from the text around it?
Criterion 10.7: Is the focus visible on each web page, for each element receiving focus?
Criterion 10.8: For each web page, is hidden content intended to be ignored by assistive technologies?
Criterion 10.9: On each web page, information should not be conveyed solely by its shape, size or position. Is this rule respected?
Criterion 10.11: For each web page, can the content be presented without resorting to vertical scrolling for a window with a height of 256px or horizontal scrolling for a window with a width of 320px (excluding special cases)?
Criterion 10.12: On each web page, can the text spacing properties be redefined by the user without any loss of content or functionality (except in special cases)?
Criterion 10.13: On each web page, can the additional content that appears when focusing or hovering over an interface component be controlled by the user (except in special cases)?
Criterion 10.14: On each web page, can additional content that only appears via CSS styles be made visble using the keyboard or using any pointing device?
Criterion 11.1: Does each form field have a label?
Criterion 11.11: In every form, are input controls used appropriately (except in special cases)?
Criterion 11.13: Can the purpose of an input field be determined in order to automatically fill out fields with the user's data?
Criterion 11.2: Is each form field label relevant (excluding special cases)?
Criterion 11.5: In every form, are fields of the same type grouped together, if needed?
Criterion 11.9: In each form, is the title of each button relevant (excluding special cases)?
Criterion 12.6: Can content groups present in several web pages (such as headers, main navigation bar, main content, footer and search bar) be jumped to or avoided?
Criterion 12.8: Is the tab order consistent on each web page?
Criterion 12.11: On each web page, is the additional content that appears when hovering, focusing or activating an interface component accessible via the keyboard, if necessary?
Criterion 13.9: On each web page, can the content be viewed regardless of the orientation of the screen (portrait or landscape) (excluding special cases)?
Exemptions due to disproportionate burden
None.
Content not subject to accessibility requirements
None.
Ongoing improvements
We are currently working to progressively correct the following elements, which were identified during the accessibility audit.
Adding relevant alternative text to visual content
Ensuring conformity of dynamic elements
Optimising keyboard navigation and semantic mark-up
Raising awareness and training our in-house teams on accessibility issues
Correcting technical non-conformities identified in the audit
Conducting of the second audit
Drawing up of this accessibility statement
This statement was drawn up on 27 June 2025. It was updated on 17 September 2025.
Technologies used to carry out this service
HTML 5
CSS 3
JavaScript
User agents, assistive technologies and tools used to verify accessibility
Firefox et NVDA (latest version)
Safari et VoiceOver (latest version)
Firefox et Jaws (previous version)
The following tools were used during the evaluation:
● Developer tools integrated into Firefox
Extension Tanaguru Webext
Extension Web Developer
Extension Stylus
Extension HeadingsMap
Colour Contrast Analyser
Validateur HTML du W3C
Site pages that were not subject to compliance verification:
Page 1 : Home
Page 2 : Legal notices
Page 3 : Sitemap
Page 4 : Contact
Page 5 : Accessibility
Page 6 : Search result
Page 7 : Category pages
Page 8 : Product pages
Page 9 : Login
Page 10 : My account
Page 11 : Order history
Page 12 : Order
Page 13 : Basket
Page 14 : Delivery
Page 15 : Payment
Page 16 : Order confirmation
Page 17 : Order confirmation mail
Page 18 : FAQ
Page 19 : Article : Our history
Page 20 : Boutiques
Feedback and contact details
Please let us know if you have any difficulty accessing any content or functionality on the site. You can contact us as follows:
We promise to get back to you as soon as possible.
Avenues of appeal
This procedure should be used in the following situation.
You informed the website manager of an accessibility issue that prevents you from accessing the portal's content or services, and you did not receive a satisfactory response.
Send a message to the Défenseur des droits (Defender of rights, an independent administrative authority of the Government of France): www.defenseurdesdroits.fr
Send a letter by post (free of charge, no need to include a stamp):
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07
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